Yes, absolutely. KoolTel is a registered reseller with the CRTC — we simply port your number from your mobile or landline company to KoolTel. Porting typically takes about 5 business days.
No. We believe in earning your business, so you aren’t required to sign a contract.
No — we plan the switchover and have done it hundreds of times. We set up your KoolTel service before the cutover, and when your number moves to KoolTel your new phone system starts ringing.
We set up your phone system on a temporary number before the new service starts, so you can confirm everything works — and we can enable outbound calling so you can make calls as soon as it’s installed.
Quickly — new service on a temporary number can often be live the same day; porting your existing number typically takes about a week.
Yes. KoolTel includes an app for iPhone and Android and a browser app for your computer. Sign in and your business number rings on your devices — make and answer business calls, and send business texts, from your phone without giving out your personal number.
No. You can run entirely on the app (phone, computer, or both). Prefer physical handsets? We support those too — including bringing your own compatible device, which we provision and optimize for our system — and you can mix desk phones and the app on the same number.
Yes. A shared business line can ring several people, and everyone can see and reply to the same conversations — while each person can also have their own direct extension and number.
Yes — send and receive text messages (SMS) and picture messages (MMS) from your business number, on the app or computer, so business texts stay separate from your personal phone. You can also send video and a wide range of attachments — PDFs, spreadsheets, and more — that standard texting can’t handle.
Voicemail with email delivery and text transcription, call recording, auto-attendant menus (press 1 for sales), ring groups and call queues, call transfer, hold, conferencing, call parking, paging, and more.
Yes — voicemail is delivered to your email and transcribed to text, so you can read a message without listening.
Yes — call recording is available, and recordings are stored for playback and download.
Yes — you can receive faxes as PDFs to your email and send faxes without a fax machine.
Yes — Andrea is an optional AI receptionist that answers in a natural voice, understands what callers say, and routes them to the right person.
Yes — toll-free and local numbers in most North American markets, including numbers in cities where you have no office, answered wherever you choose.
Yes — in fact, each plan includes both a toll-free number and a local number, and you can add more.
Simple monthly pricing, with no contract — see our Pricing page for details.
No — there are no setup or activation fees.
Yes. 911 calls are supported and use dedicated emergency routing. Because this is an internet-based (VoIP) service, the registered service address is what’s provided to emergency responders — so it’s important to keep each user’s location current, and you can set an emergency address per user.
KoolTel delivers calls over the internet (VoIP), and we’ll help engineer your network for it. If your internet goes down, calls can go to voicemail or be forwarded to your mobile as a backup — ask your KoolTel representative about the options.
Across Canada and the United States, with local numbers in most North American markets — so you can have a local number for customers in, say, Calgary and Dallas, answered anywhere you choose.
Yes. Our systems have hundreds of features, so we often create a custom setup — from a four-person office to a multinational — and we do it every day.
