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Industry Applications

Each of the over hundred features available can be customized to your business needs – present and emerging. The following client examples reveal advances in operations and productivity

mediaAdvertising-Media

Situation:

An agency sends out half-hour bandwidth-intensive video segments whose transmission is time-consuming and requires supervision.

Interest:

Can conventional DSL (High-Speed Internet) be configured to deliver these items faster?

Evaluation:

Several commercial DSL-Cable services offered Bell, Rogers, Telus, etc. services must be contracted to handle this application. Do alternatives exist? Are they cost-effective enough to consider?

Decision:

Exclusive to KoolTel is the ability to double or triple the throughput & speed of a single (1) high-speed Internet service.

Advantages:

  • Clear, uninterrupted transmission (no ghosting, fragmentation or crackly voice reproduction.
  • Broadcast quality video delivery builds reputation with clients, business partners.
  • Cost savings

charityNon-Profit or Charitable Outreach

Situation:

Important voicemails are sometimes overlooked or info written down incorrectly resulting in delays, assumptions, mistakes and aggravation.

Interest:

Is there a way to store voicemails in a different way for later listening that doesn’t involve a huge cash outlay?

Evaluation:

Any solution that saves our employees time and patience will be considered.

Decision:

The Voicemail-to-Email feature transforms voicemails into audible .Wav files stored as emails and can be forwarded to any computer, cell phone, or smart pad later listening.

Advantages:

  • No one ever misses a message again, equating to faster response time
  • Minimizes time spent on cell phone voice minutes, save $
  • 1 button call-back – saves dialing which means a safer drive, among other things

sales2Sales-Distribution #1

Situation:

Difficulty reaching salespeople, warehouse and scheduling personnel via their various phone numbers is an established irritant for customers and customer service reps (CSRs).

Interest:

Can the problem of multiple phone numbers be solved?

Evaluation:

In a hyper-competitive marketplace, accessing relevant contacts can mean the difference between a sale won and lost or a shipment delayed. Solving this problem will save money, make money and improve everyone’s reputation.

Decision:

Single number (local or Toll free) and Follow-Me services. Sales-service reps receive a single number (representing all of their contact numbers). Incoming calls ring at all stored numbers (office extension, cell phone, home office, etc.) and when one is picked up, ringing at the others ceases.

Advantages:

  • No one ever misses a message: more sales, better customer service, boost to credibility and trust

sales1Sales-Distribution #2

Situation:

Mobile sales-service people engineer sales through a series of calls to customers and company contacts.

Interest:

Can anything be done to reduce the quantity of calls, high cell phone bills and call-a-thon activity?

Evaluation:

Mobile expenses remain high in spite of economizing efforts. Competing priorities leads to communications bottlenecks, sales delays and increased stress.

Decision:

The Mobile Integration set of features allow:

  1. All cell phones to be become extensions of the office phone system for more direct access to and/from important company-customer contacts. The 1-button (link to Features page) call-back feature allows salespeople to obtain immediate answers and avoids miscommunications. (link to that page)
  2. Calls to be made or received from laptops via the SoftPhone (link to that page) application.

Advantages:

  • High priority calls are handled more efficiently while others gain more immediate response.
  • A 60-70% decrease in cell phone bills resulting from:
  1. Minimal air time charges for calls to-from office-customers-suppliers
  2. Elimination of mobile device long distance costs
  3. Lower priced mobile plans for each device (phone or smart pad)
  4. Travelers can have productive discussions on their laptop while discussing website-based information or shared documents

techTech Services

Situation:

Calls coming in after regular business hours (5pm and later) go into a general or a trouble ticket voice mailbox.

Interest:

Customers’ questions and/or crucial service problems remain unaddressed until that voicemail box is emptied. Their inability to speak to a live person creates stress, complaints and represents a competitive weakness.

Evaluation:

Maintaining a reputation of prompt service is important. How can consistent service levels be maintained?

Decision:

Time-of-Day Voicemail messaging transfers incoming calls from the general mail box to ‘a’ specific night service manager’s phone at a pre-determined time, allowing for immediate response..

Advantages:

  • Customer service levels and response rose significantly due to continuity introduced into problem resolution process.

ordersInbound Order Desk

Situation:

Inquiries for purchases and call-backs for order details aren’t numerous enough to justify a full-time department or team of people.

Interest:

If possible, handling this activity in-house would deliver better service to their customers, increase sales due to familiarity.

Evaluation:

The outsourcing expenditure (set-up, training, monthly fees) costs are quite high and any available solution will be considered.

Decision:

Incoming Direct Numbers for certain employees deemed as “Inside Sales” or a Toll free 800 number can be assigned to a phone or group of them (Hunt Group) allows calls to ring in to specific extensions, bypassing the receptionist. Phone set-based distinctive ring tones indicate whether it’s an 800 service. For accuracy purposes, any conversation can be recorded and reviewed later by a Kool Tel phone set.

Advantages:

  • Convenient for customer, improvement in time usage
  • No on-hold irritation for incoming callers
  • Overflow calls can be distributed easily in-house

recruiterRecruiter

Situation:

Contacting candidates usually involves a phone call to the target’s current workplace.

Interest:

Making the most of every call is vital in this competitive industry.

Evaluation:

Use of Call Block (Unknown Caller or Private Caller) protects the confidentiality and job security of the person being called; however, both methods are typically used by telemarketers. So, often, a call won’t be picked up which wastes time.

Solution:

‘“Number only” Call Display conceals the caller’s identity.

Advantages:

  • Protects the recruiter’s identity and recipient’s privacy
  • Target person or candidate cannot pre-judge the caller
  • Maintains called party’s reputation and trust at current place of employment
  • Easy-to-use ‘Conference bridge feature’ allows 2-person interviews without requiring any extra equipment

real-estateReal Estate Company

Situation:

A company has 3 offices within the metropolitan area of a city with agents that stop in at the other 2 offices whenever the occasion calls for it.

Interest:

Buyers, sellers and interested parties often experience difficulty reaching the agents resulting in frustration and missed opportunities. There’s also a lot of calling between offices.

Evaluation:

A more effective means of communications between offices and their customers would improve responsiveness and reputation – and contribute more marketing impact.

Decision:

A VPN) Virtual Private Network (link to VPN page) set-up unites the 3 office phone systems into a single one with only 1 having to be Kool Tel-supplied.

Advantages:

  • Doing so means that each employee is assigned a 4 digit extension for easier-faster access
  • A central voice mail directory combining their 3 offices allows a client to reach their contact person with a single call
  • A system-wide Follow-Me service means that clients reach their agents regardless of location
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