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Many Companies have Unique Phone Numbers. Get yours now

Examples

Real estate

Promo #1

Connect offices in different locations

Situation:

A company has 3 offices within the metropolitan area of a city with agents that stop in at the other 2 offices whenever the occasion calls for it.

Interest:

Buyers, sellers and interested parties often experience difficulty reaching the agents resulting in frustration and missed opportunities. There’s also a lot of calling between offices.

Evaluation:

A more effective means of communications between offices and their customers would improve responsiveness and reputation – and contribute more marketing impact.

Decision:

A VPN) Virtual Private Network (link to VPN page) set-up unites the 3 office phone systems into a single one with only 1 having to be Kool Tel-supplied.

Advantages:

  • Doing so means that each employee is assigned a 4 digit extension for easier-faster access
  • A central voice mail directory combining their 3 offices allows a client to reach their contact person with a single call
  • A system-wide Follow-Me service means that clients reach their agents regardless of location

Sales & distribution

Connect your entire team

Situation:

Difficulty reaching salespeople, warehouse and scheduling personnel via their various phone numbers is an established irritant for customers and customer service reps (CSRs).

Interest:

Can the problem of multiple phone numbers be solved?

Evaluation:

In a hyper-competitive marketplace, accessing relevant contacts can mean the difference between a sale won and lost or a shipment delayed. Solving this problem will save money, make money and improve everyone’s reputation.

Decision:

Single number (local or Toll free) and Follow-Me services. Sales-service reps receive a single number (representing all of their contact numbers). Incoming calls ring at all stored numbers (office extension, cell phone, home office, etc.) and when one is picked up, ringing at the others ceases.

Advantages:

  • No one ever misses a message: more sales, better customer service, boost to credibility and trust
Promo #2

Inbound order desk

Promo #1

Outsource your call center

Situation:

A company has 3 offices within the metropolitan area of a city with agents that stop in at the other 2 offices whenever the occasion calls for it.

Interest:

Buyers, sellers and interested parties often experience difficulty reaching the agents resulting in frustration and missed opportunities. There’s also a lot of calling between offices.

Evaluation:

A more effective means of communications between offices and their customers would improve responsiveness and reputation – and contribute more marketing impact.

Decision:

A VPN) Virtual Private Network (link to VPN page) set-up unites the 3 office phone systems into a single one with only 1 having to be Kool Tel-supplied.

Advantages:

  • Doing so means that each employee is assigned a 4 digit extension for easier-faster access
  • A central voice mail directory combining their 3 offices allows a client to reach their contact person with a single call
  • A system-wide Follow-Me service means that clients reach their agents regardless of location

Tech support

Never miss a single call

Situation:

Calls coming in after regular business hours (5pm and later) go into a general or a trouble ticket voice mailbox.

Interest:

Customers’ questions and/or crucial service problems remain unaddressed until that voicemail box is emptied. Their inability to speak to a live person creates stress, complaints and represents a competitive weakness.

Evaluation:

Maintaining a reputation of prompt service is important. How can consistent service levels be maintained?

Decision:

Time-of-Day Voicemail messaging transfers incoming calls from the general mail box to ‘a’ specific night service manager’s phone at a pre-determined time, allowing for immediate response..

Advantages:

  • Customer service levels and response rose significantly due to continuity introduced into problem resolution process.
Promo #4